Returns & Refunds
Your satisfaction matters to us. Here is what to expect if something is not right with your order.
Damaged or incorrect items
If your item arrives damaged, defective or incorrect, contact us within 14 days of delivery with your order number and a photo of the issue. We will make it right — with a replacement or a full refund, including shipping.
Returns
Unused, unopened items in original packaging may be returned within 30 days of delivery for a refund of the item price. The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
To start a return, contact us with your order number and we will provide the return instructions.
Refund timing
Once we receive and inspect your returned item, refunds are issued to the original payment method within 5-7 business days. Your bank or payment provider may take additional time to show the refund.
Non-returnable items
For hygiene reasons, opened or used fishing scents, attractants and soft plastics cannot be returned unless they arrived damaged or defective.