Returns & Refunds
Your satisfaction matters to us. Because all our products ship from US warehouses, returns and exchanges are simple and fast. Here is everything you need to know.
Our 30-Day Promise
You may return or exchange any unused item in its original packaging within 30 days of delivery for a full refund of the item price. No hidden fees, no hassle.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and a photo/video of the issue. We will provide a full refund or free replacement — including return shipping at no cost to you.
How to Start a Return
Contact our support team with your order number and the reason for the return. Once approved, we will email you the prepaid return label and step-by-step instructions. Because every item ships from our US warehouse network, most returns are processed within a few business days.
Refund Timing
Once your returned item is received and inspected, your refund is issued to the original payment method within 3–7 business days. Your bank or payment provider may take a few additional days to show the refund on your statement.
Non-Returnable Items
For hygiene and safety reasons, opened or used bait scents, attractants, and soft plastics cannot be returned unless they arrived damaged or defective.
Need Help?
Our team is always here to help. Reach out anytime — we typically respond within one business day.